FREQUENTLY ASKED QUESTIONS (FAQ)

  • Are your downloads instant? How will I receive them? 

    Yes, all of our downloads are instant. After you complete the payment you will immediately have the option to download the product(s) from the final purchase page and you will also receive a download email shortly after. If for any reason you don't receive this email immediately please reach out ...
  • Can I get an Invoice?

    Of course! Just email us at help@123presets.com and let us know your business information (name, address) and VAT number if you have one and we will send you an invoice as fast as we can.
  • Do we collaborate with bloggers, influencers and etc.?

    Sure! Please write to influencers@123presets.com and we will discuss all the details and send you an offer. Don’t forget to include a short introduction and your social media links.
  • How can I recover my preset purchases if I've lost them?

    Click here to log into your account and access all orders. Use your username and password, if you're not sure of your password, you can reset it in seconds. If you come across any issue – please write to help@123presets.com and our 24/7 support team will help you ASAP.
  • How many times can I use the download link before it expires? 

    You are able to download your purchased product as many times as you want – the downloads are fully unlimited. If your download link does not work anymore - just email us at help@123presets.com
  • How to become 123Presets brand ambassador?

    We're looking for a video Influencer who would love to showcase our Presets, iOS 14 Icons or Highlight Covers. You can find all the information about becoming our brand ambassador here. And feel free to apply here.
  • I entered wrong email at checkout

    Just reach out to us at help@123presets.com and provide us as much information as you can (your full name, order number, correct email, the wrong email and which presets you purchased) and we will be able to locate your order.
  • What are the payment options?

    You can pay by Debit or Credit Card, Apple Pay and PayPal.
  • What if your bank card or PayPal fails?

    If your bank card fails please make sure you fill in your billing address correctly. If you're trying to pay for PayPal and you get an error related to legislation, then most likely you are using your PayPal business account. Please try to pay using your personal PayPal if you can. PayPal do not...
  • Which currency do you use?

    Everything in our store in in USD. If you're purchasing in a different currency that's still OK, your bank will convert the USD into your usual currency.